Texting Clients Under Supervision Cuts Down on Cancellations, Missed Appointments

Tools and Templates

This program sends text-message reminders to clients under community supervision to help reduce missed probation and parole appointments. The program is rated Promising. Clients who received reminders 1 day before the appointment and those who received two texts before the appointment were statistically significantly less likely to cancel or not attend appointments. The practice is useful in all service settings.

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